At Almuco, we believe that good technical service starts with transparency. That’s why we’ve reorganized our workshop and updated our external repair policies so that every customer—whether an individual, self‑employed professional, or company—knows exactly how the process works from the moment a tool is dropped off until it’s collected.
This article explains, step by step, how we manage each repair and why these rules allow us to work faster, more efficiently, and with greater safety.
🔧 1. Unique Identification for Every Tool
When a tool enters the workshop, the first thing we do is assign it a unique identification code. This includes:
- A physical label with an internal code
A digital record with customer details
The condition in which the tool arrives
- Reported symptoms or faults
Accessories delivered (batteries, cases, discs, etc.)
This system gives us full traceability throughout the entire process.
🧰 2. Quote Fee Paid When Leaving the Tool
To begin any repair, the budget/diagnostic fee must be paid when the tool is dropped off. This fee covers:
Technical diagnosis
- Necessary disassembly
- Internal inspection
Technician time
If you approve the repair, this amount is deducted from the final total.
🔩 3. Repairs Requiring Spare Parts: 50% Upfront
When a repair requires new parts, we do not place the order until we receive 50% of the total repair estimate.
This ensures:
Real availability of the spare part
No unnecessary delays
Commitment from both sides
A smoother workflow
Almuco does not store parts regularly, so this step is essential.
📞 4. Notification When the Repair Is Completed
Once the tool is ready, we notify the customer by phone or WhatsApp. From that moment, the collection period begins.
🗓️ 5. Maximum Collection Period: 30 Days
Customers have 30 calendar days to collect their tool. After this period, and without any response, the tool is considered abandoned and will be recycled or scrapped depending on its condition.
This rule is essential to keep the workshop organized and fully operational.
❌ 6. Repairs Not Accepted
If you decide to not accept the quotation, you can collect your tool without any additional cost.
Only the initial diagnostic fee applies.
🛡️ 7. Repair Warranty
All our repairs include a warranty in accordance with current regulations and the conditions of the manufacturers of the parts used.
🏭 A More Organized Workshop for Faster Service
These rules are part of our 2026 workshop reorganization:
- Clearer work zones
More efficient internal flows
Better tool control
Faster processes
Greater availability during peak seasons
Our goal is to offer a serious, professional and transparent, technical service where the customer always knows what to expect.
If you need to repair a tool or want more information about our process, you can write to us by WhatsAppWe offer free advice and help you choose the best option for your equipment.